Privacy Policy
Last updated: September 13, 2026
Vuulcan Ceramics is the business name used for this website and inquiry channel. This policy explains how information is handled when you visit vuulcanceramics.com or contact us. The legal seller for any order will be identified in the applicable quotation and contract.
Information we collect
Depending on how you contact us, we may receive:
- Your name, business email address, company and country.
- Your inquiry, application details, specifications, drawings and other files you choose to provide.
- Your WhatsApp account information and message content when you contact us through WhatsApp.
- Basic technical and usage information, such as browser or device type, approximate country, visited pages, referring page and advertising click identifiers, if site measurement is enabled.
We do not collect payment-card information through this website.
How we use information
- To respond to inquiries and prepare recommendations, samples, quotations or order documents.
- To coordinate product, inspection, documentation and logistics questions with a prospective manufacturing or service partner when needed for your request.
- To protect the website from spam and misuse, maintain business records, and evaluate the effectiveness of our website and advertising.
We do not sell or rent personal information, and we do not share it with third parties for their independent marketing.
Service providers and recipients
The website may rely on service providers for hosting, form delivery and business email. The current inquiry form uses FormSubmit to transmit submitted fields to our business inbox. If you contact us through WhatsApp, your communication is also processed by WhatsApp/Meta under its own terms and privacy practices.
If your request requires a technical offer, sample or quotation, relevant inquiry details may be shared with a selected manufacturing, inspection or logistics partner. We limit that sharing to what is reasonably needed to answer or perform the request.
Cookies and measurement
We may use Google Ads conversion measurement and Google Analytics to understand advertising and website performance. Depending on the configuration, these tools may use first-party cookies or similar identifiers and collect device, browser, approximate location and interaction data. We will use consent controls where applicable law requires them. You can also control or delete cookies through your browser settings.
We do not intentionally send names, email addresses, phone numbers or inquiry content to analytics services.
Retention and security
We retain inquiry and business-communication records only as long as reasonably needed for the inquiry, a resulting business relationship, dispute prevention, or applicable legal and accounting requirements. We use reasonable organizational and technical safeguards, but no internet transmission or email service can be guaranteed completely secure.
International processing
Vuulcan Ceramics operates from Zibo, Shandong, China. Your information may therefore be processed in China and in other countries where the service providers or partners involved in your inquiry operate.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete personal information we hold about you, or withdraw consent where processing relies on consent. Some records may need to be retained where required by law or for an ongoing transaction or dispute.
Contact
For privacy questions or requests, email inquiry@vuulcan.com.
Vuulcan Ceramics
Zibo, Shandong, China